Frequently asked questions (FAQs)
Camplify is a trusted platform for campervan and trailer hire in Australia. Similar to AirBnB, Camplify protects both you (the customer) and us (the owner). Camplify provides all customers with:
- transparent pricing
- a quick and easy booking process
- nationwide roadside assistance
- comprehensive insurance cover
- 24/7 customer service & support
- access to premium camper vans and trailers.
We’ve been using Camplify since 2022, both as customers and business owners. We love Camplify and so far all of our customers have been very happy with the booking process and platform too.
Yes – you are required to seek our permission for off-road driving, such as:
- beaches and sandbanks
- extensive gravel roads
- unsealed roads
- rugged, rocky or mountainous terrain
- wetlands
- snow-covered or icy terrain.
Pre-approval is required in writing through Camplify before the booking commences. This is to protect you and your passengers – and gives us time to prepare the vehicle for your adventure and your safe journey.
Yes, USQUAM Campers is very pet-friendly – in fact, we have 2 dogs that join us on our off-road and off-grid camping adventures regularly. However, please keep in mind the following:
- You are required to request permission to have your pet in the camper van or trailer before the booking commences. You can make this request at the time of booking through Camplify.
- The NSW National Parks and Wildlife Service has strict rules about where pets can and can’t go – so please research ahead of your trip to determine if your pet is allowed at your destination. This goes for other Australian states and territories also. Research the national parks and locations you intend to visit. Protecting our native wildlife is essential – and dogs, cats and other pets may pose a threat.
- You are expected to return the camper van or trailer in a clean condition. This means removing any traces of your furry friend as much as possible – for example, animal hair, paw prints, drool marks and any unexpected toilet breaks (all pets must be toilet trained).
The camper hire includes 200 kilometers per day. Any extra kilometres will be charged at $0.25/km. Please refer to Camplify for any other terms and conditions at the time of booking.
The cancellation policy and conditions are detailed in Camplify at the time of booking a camper van or trailer. Generally, cancellation is flexible based on the following scenarios:
- Cancellations made at least 10 or more days before the booking commences are eligible to receive a full credit. Refunds are available upon request (minus any admin fees) and may take up to 30 days to process.
- Cancellations made between 4 to 10 days before the booking commences are eligible to receive a 90% credit. Booking fees will not be credited.
- Cancellations made less than 4 days before the booking commences are not eligible for a credit or refund.
If an accident occurs, get off the road, stay safe, and call Camplify on 1300 416 133 – they will advise what to do and how to contact NRMA.
If the emergency is life-threatening or you need to report a serious crime, remove yourself from danger (safety first) and contact emergency services by calling 000.
If damage occurs to the camper van or trailer, or to another vehicle, you must report it immediately – including a detailed description of what happened (who, what, when, where and how will be required). Information on how to report any damage or accidents is provided at the time of booking through Camplify.
Depending on the camper van or trailer you hire, you will be equipped with one or more of the following items:
- fire blanket
- fire extinguisher
- fire detector
Please note, smoking and cooking are not permitted inside any of the vans or trailers – this includes inside the tents connected to vans or trailers. All provided cooking devices are purposed for external use. Please refer to Camplify for additional safety information.
Yes – before bad weather arises, please pack away the awning and anything else that may be impacted or damaged by heavy wind, rain or hail.
Yes – you are required to return the camper van or trailer in a clean condition. If it is returned in a dirty state and excessive cleaning is required, a cleaning fee will be incurred.
Yes – USQUAM Campers will supply the tow hitch and help with installation. This is part of the camper hire and pick-up process. No additional fees are incurred.
Yes – GPS tracking is installed for all of our camper vans and trailers. This is to keep you (the customer) safe in the event of an emergency, support efficient roadside assistance, as well as protect us (the owner) in the event of theft.
Yes – all of our camper vans and trailers undergo routine maintenance and safety checks before and after each booking. USQUAM Campers is owned and operated by a family-business with almost 100 years experience and expertise in the automotive and mechanical engineering industry. You can rest assured knowing all of our vehicles are roadworthy and ready for your adventure.
